Automatic tracking number sync
Your customer orders from your store. You place and pay for the matching supplier order through DSers. When the supplier ships and generates a tracking number, DSers syncs that number to the corresponding store order. Your store then sends the shipping confirmation to your customer.
Get Started
AliExpress order tracking
Your customer orders from your store, not from the AliExpress supplier. After you place and pay for the matching supplier order, the supplier ships the parcel and adds a tracking number to that AliExpress order.
DSers retrieves that tracking number, matches the supplier order to the customer’s order in your store, and syncs the number to the store order. Your store—not the supplier—can then send the shipping confirmation to your customer. This feature syncs tracking numbers; it does not track carrier scan events or delivery status.
The customer order must first be available in DSers, and you must place and pay for the related supplier order. DSers does not create a tracking number and cannot sync one until the supplier has shipped and uploaded it. Once the number is matched and synchronized, the connected store order can be fulfilled and the store can send its configured confirmation. The supplier does not communicate with the customer through this workflow.
Manual vs automated
Without automatic sync, you must open each AliExpress supplier order, copy its tracking number, find the customer’s matching order in your store, and paste the number into that store order. With DSers, the supplier still generates the number, but DSers handles the transfer. You only review orders whose number is missing or later corrected.
What you do manually
What DSers automates
Connected fulfillment
Move the available number from the supplier order to the matching store order without retyping it.
After sync, the order can be marked Fulfilled and your store can send a configured shipping confirmation.
For AliExpress orders, Automatic Tracking Number Update can monitor eligible number changes during the plan-specific time window.
When the correct PayPal account is authorized and bound, DSers can send the tracking number and carrier after fulfillment. PayPal controls its processing time.
Getting started
Check the store’s tracking-number sync, shipping confirmation, and relevant PayPal settings.
Process the supplier order through DSers and complete payment before the supplier ships.
After shipment, DSers retrieves the tracking number uploaded by the supplier.
After the tracking number syncs, monitor the order in DSers and your connected store. Check whether the store order is marked Fulfilled, and review the supplier order only if the sync needs attention.
Reduce copying, keep supplier orders matched to store orders, and review exceptions needing attention.
After an AliExpress supplier ships and generates a tracking number, DSers retrieves it, links it to the DSers order, and syncs it to the matching order in your connected store.
No. This feature automatically syncs tracking numbers. Carrier scan events, in-transit progress, delivery status, and shipment alerts belong to the separate Shipment Tracking & Alerts workflow.
In AliExpress, open My Orders and view the shipping or logistics details after the supplier ships. The AliExpress order number identifies the purchase; it is not the carrier tracking number that DSers syncs.
The supplier may not have shipped or generated a number yet. Incomplete supplier payment, synchronization timing, premature manual fulfillment, or an incorrect account connection can also prevent the expected sync.
No. The customer purchases from and communicates with the dropshipper’s store. The dropshipper manages the supplier order through DSers, while the store sends customer-facing shipping communication according to its settings.
Automatic Tracking Number Update can monitor eligible AliExpress tracking-number changes within the time window available on the merchant’s plan. A documented manual sync option remains available for eligible orders when needed.