What Is Chargeback - DSers eCommerce Basics


A chargeback is a payment card charge repaid to the consumer when they successfully dispute an item on their account statement or transactions report.

What Is Chargeback

A chargeback is a payment card charge repaid to the consumer when they successfully dispute an item on their account statement or transactions report. A chargeback can occur on either debit cards (and the associated bank account) or credit cards. A cardholder may be allowed a chargeback for a variety of reasons.

A chargeback is a type of refund since it refunds money previously deducted from an account. It differs from a cancelled charge in this regard since it is never wholly approved for settlement. Chargebacks, which are focused on payments that have been completely processed and resolved, can frequently take several days to complete since they must be reversed through an electronic procedure involving several companies.

When to Request a Chargeback

Charges might be challenged for a variety of reasons. For example, a merchant may have charged a cardholder for things they never got, a merchant may have accidentally repeated a charge, a technical fault may have caused an erroneous amount, or a cardholder's card information may have been hacked. In addition, credit cards often have a chargeback period during which they can challenge a transaction.

Disputing a possible chargeback can be difficult for a cardholder since it takes time to discuss the charge with a customer care agent and it may also necessitate the production of a receipt or proof of transaction. Nonetheless, in the event of a fraudulent purchase, banks usually are pretty helpful in researching and providing chargebacks in case a piece of card information has been hacked.

However, the most typical chargebacks occur when a cardholder chooses to return an item. The merchant can begin a chargeback as a refund if it is within the merchant's authorised timeline. If it isn't, the business may provide the consumer with shop credit as a favour. Other chargebacks might be more complex.

Processing of Chargebacks

The business or the cardholder's issuing bank can commence the chargeback procedure. For example, when a transaction is initiated with a merchant, the process is identical to a regular transaction; however, money is removed from the merchant's account and deposited in the cardholder's issuing bank.

For example, a chargeback launched by a merchant might begin with a request from the merchant to the merchant's acquiring bank. The acquiring bank would then contact the card's processing network to transfer funds from the merchant's merchant bank account to the cardholder's issuing bank account.

How Do You Defend Against a Chargeback

When a client begins a chargeback, the merchant has a specific time frame in which to react. This varies depending on the payment processor, but it is often approximately 30 days. In addition, the merchant can now offer signed receipts, contracts, and any other evidence proving that the chargeback was made in error.

In rare situations, such as fraudulent transactions, the issuing bank may issue a chargeback while referring the claim to a collection department. In this instance, a bank assumes the obligation and absorbs the expense through reserve funds while investigating and settling the claim.

Chargeback transactions typically have associated fees by merchant acquiring banks. A merchant account agreement specifies these costs. In addition, the prices are often imposed on each transaction to cover the processing network's costs. Chargebacks may result in further fines.

Want to Learn More?

Start with DSers. Take Your Online Business to the Next Level!