What Is Cross Selling - DSers eCommerce Basics

Cross Selling

Cross selling is the practice of persuading a consumer to buy something in addition to the principal offering.

What Is Cross Selling

Online businesses often employ cross selling (and upselling) to boost income from current consumers.

Cross selling is the practice of persuading a consumer to buy something in addition to the principal offering. A typical example would be providing clients the option of adding bookmarks to their basket in addition to their new book purchase. In addition, upselling provides clients with an upgrade to the core product. Offering consumers a bigger size version of the same product, for example, is a classic form of upselling.

These tactics assist businesses in retaining consumers and increasing sales opportunities. Data on current consumers is essential for implementing cross selling and upselling techniques, from their purchased products to their product browsing history.

Why Is Cross Selling Important

Cross selling may be accompanied by low-value products at times, or it may fail due to client refusal. However, if done right, cross selling will have a much higher impact than any additional products.

  • Increase customer retention

If you are efficiently utilizing your customer purchase data, you should be able to recommend really helpful supplementary products. This increases consumer satisfaction and, as a result, lifetime value.

  • Increase customer loyalty

When consumers buy more products, they get more involved in your brand; if these products continue to meet or exceed their expectations, you will see a rise in customer loyalty.

  • Push certain product lines

If you have specific product lines that are not doing as well as you would like, a cross selling campaign might assist raise sales if you can identify a perfect match.

  • Increase in revenue

All of the above factors will result in an increase in revenue for businesses that employ cross selling promotions efficiently.

How to Have an Effective Cross Selling

  • Offer the consumer additional products and services that will add value to their experience

Consider cross selling from your client's perspective, not simply how much income you believe you can create.

  • Find your clients at key moments in their customer journey

If they bought from your website, email or targeted advertisements may be the best way to cross-sell if they purchased from your website. A salesperson is more likely to cross-sell more products and services to them in person or over the phone if they are more inclined to visit a shop in person.

  • Encourage cross selling by providing opportunities for client interaction

An online forum for skateboard purchasers may be just as efficient as direct marketing in driving the purchase of extra wheels and other components.

  • Utilize your current inbound marketing activities to promote more products and services

If you have content aimed at a luxury phone buyer, for example, you may incorporate adverts for phone accessories in your Facebook, Instagram, and product descriptions to stimulate cross-sales.

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