Sell Digital Products Online: 12 Tips You Should Know
It is estimated that the market for digital products will generate $240 billion in 2022 if it continues at the same pace. Due to their ease of distribution and accessibility, digital products, such as music, eBooks, videos, and online courses are very popular.
Many creative artists, freelancers, and educators use digital products because they can be sold, purchased, and used repeatedly.
Selling digital product online can be extremely lucrative and require minimal maintenance, which it them one of the most valuable assets in the online world.
Let's explore digital media online, their sale and increasing demands, and how you can improve your revenue-generating online store by offering more digital products.
What Is a Digital Product
A digital product can be distributed over the internet without requiring physical inventories to be sourced or managed. Many of these products can be downloaded or streamed electronically, such as PDFs, MP3s, videos, or software.
The digital industry is huge. Here are the top ways to become an online entrepreneur:
- Electronic publishing/eBooks - Selling information in digital form.
- Protected e-learning - Selling information in an online format.
- Software as a service - providing software as a service.
Reasons for Selling Digital Products Online
Digital products have many advantages over physical products. Here are reasons to sell products online.
- Lower overhead: Physical storage, packing, and shipping costs are not incurred by an online store.
- Generate extra revenue: Your business can reach an international audience.
- They last a lifetime: Digital products generally do not degrade over time. They can be updated even if technology changes.
- Provide passive income: Having a product like this will continue to make sales even if you are not online. The money will keep flowing, no matter what.
- It never runs out of inventory: It is possible to duplicate software programs and digital courses as many times as you like.
- Low entry barriers: Through online courses, your knowledge can be sold. The only thing you need is a digital product marketplace and your experience.
- Time-saving: You don't have to worry about shipping and logistics when selling digital products.
- It saves you money: Physical products need to be sourced, stored, and shipped. Managing inventory also costs money. These overheads are eliminated with digital products.
- Higher profits: The profit margins on digital products are exceptionally high since there is no physical inventory to purchase and manage.
- Versatility: Creating new products or changing the way you sell your products is possible at any time. You may decide to give away a digital product to build your email list, or you may decide to sell a monthly subscription to access multiple products.
Tips on Selling Digital Products Online
1. Know Your Audience
For digital product sales, it is essential to understand and maintain an audience's excitement; social media channels can provide a great deal of assistance. You can use it to create buzz and excitement among your target market about your brand.
The use of blogs, as well as other forms of content marketing, can help you build stronger relationships with your audience.
Additionally, you can use influencers who have large followings and can help you build loyal audiences and reach a massive audience. If you want your message to spread quickly, collaborating with influencers makes sense.
Your audience needs need to be taken into consideration when selling digital products. Find out what your audience wants by testing different formats.
2. Focus on the Problem
Consumers buy anything to solve a problem. The products you sell need to address these carefully. It is essential as a digital expert to assist them; when you start answering their queries with meaningful and useful solutions, they begin to trust you as a subject matter expert.
Get to know what your target audiences are looking for and what their interests are. In the product you have got to offer, you should base it on their interests as they relate to the niche.
Once you've persuaded them that they need your product and that it's easy to use and could be interesting to them, you've arrived at half the battle. Your efforts are useless, however, if they are unsure of the availability and suitability of your product.
By simply asking your audience, you can find out what their problems are. These days, you can easily survey your audience with tools and SaaS products. Put your product's benefit into context and explain why your target audience should consider purchasing it. Don't just say your product is amazing - prove it is!
There are, of course, challenges that digital products face as well:
- Competing with free content: Free alternatives are easy to find when it comes to digital products. You have to provide better solutions and unique benefits to compete with free content.
- Piracy and theft risks: Mitigate risks associated with digital product sales by taking precautions. Make sure your products are not protected from copyright infringement by using the right tools.
- Sales restrictions: Your online store may not be able to sell digital products depending on the eCommerce platform.
3. High-quality Images & Text
You can only interact with your customers through their screens when selling digital products online. Make sure your website's text is grammatically correct, easy to read, and sounds professional and trustworthy.
By writing sloppy product descriptions, you make your customers doubt your credibility. Copy for digital products deserves the extra time and effort it takes to create.
- Be consistent with the tone and style of your brand and products
- Make sure your content is error-free by proofreading
- If writing isn't your forte, consider hiring a professional copywriter
- In addition to good copy, your website should also have high-quality images
Images of high quality speak volumes about your digital products' quality and trustworthiness. Make each digital product as visually appealing as possible to online shoppers.
Your website will gain more views with high-quality images, increase user engagement, and decrease bounce rates with high-quality images.
This would result in increased time spent on your site and an increase in conversions. Whether you want custom images or stock images, you can hire a photographer or designer.
4. Clearly Defined Product Specifications
Software products require clear and concise technical product information. When purchasing a big-ticket digital product, customers pay attention to product specifications and documentation.
Online documentation and FAQs are more preferred by shoppers of digital products than downloadable PDF guides. Ensure that your products are addressed the questions that consumers might have.
You can help your customers quickly learn how to use your template, software, or application by providing them with photos and videos.
Documentation for your product includes the following:
- Communicates clearly with easy-to-understand, succinct language
- Contains pages that are easy to navigate, with clear sections, and is easy to use
- Mobile-friendly content that is optimized for SEO
5. Create Some Buzz Online
Marketing is the key to success. A product cannot be purchased if people are unaware of its existence. With online stock, shoppers may not fully appreciate what you are offering if there isn't a physical item to display.
Consequently, you should try to drum up excitement for your digital product. This can not only help you increase brand awareness but can also convince shoppers of the value and benefits of your product.
An email marketing campaign is an easy way to achieve this. Interested customers can be reached and you can gain loyal clients. Make sure your sign-up form is prominently displayed on your site if you want visitors to subscribe to your newsletter.
6. Show the Results
Demonstrate your product samples, such as an e-book or website themes, to show your audiences exactly what they can expect. Add images of final products and use introductory videos to communicate the message.
Risk-free experiences should also be offered. If you want to give your customers an idea of your product, you can offer them a trial period or even free returns. You can also offer a mini-preview of an online course or e-book to show customers that you have what they are looking for. By doing so, conversions are likely to be higher.
Providing safer payment options and a smooth online purchase process will also give customers more reasons to trust your brand.
Providing trusted payment options and partnering with established and trusted eCommerce platforms are excellent ways to accomplish this. By installing an SSL certificate on your website, you will be able to handle all transactions safely and securely online.
7. Include Testimonials as Social Proof
Social proof has become increasingly important in the age of social media. Since word-of-mouth and referrals have been in use for centuries, testimonials and other forms of collective approval (such as ratings and social media support) are crucial to the survival of digital goods. High-priced products, in particular, are scrutinized at the very least by the customer!
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There are a variety of ways to increase social proof on your website, ranging from quoting customers to implementing a rating system. If you have a Facebook page, ask your customers to rate it, retweet and repost any reviews on Twitter, Instagram, or other platforms, and use social listening to keep track of what customers are saying and make changes as necessary.
8. Remove Distractions
Conversion success depends on this step. Simple and high-quality visuals with no unnecessary sounds or elements are the key to a successful landing page. Make it simple for your visitors with a simple call to action - don't ask them to buy the moon.
As for navigation menus, they should be short and straightforward. Maintaining a high conversion rate depends on the perfect user experience.
9. Make Support Easy to Contact
It's essential to demonstrate that you are easily accessible to your customers should they need assistance if they choose to spend money on your premium product.
Supporting your customers simply and conveniently is a major factor in keeping them; nobody wants to spend a lot of money on something unless they feel secure, have some guarantee that it will work for them, or at the very least, are aware that someone will help them if they need it.
If you have any issues or concerns, give your customers a simple way to contact you on your Help / Support page. It may even be necessary to implement a support ticket system if your product is complex (such as software). In either case, being easily accessible will give customers the confidence they need to spend a significant amount of money.
10. Be Clear about Refund Policies
Refunds for digital products should be handled honestly and straightforwardly - and this is especially true for high-priced products. You should always strive to ensure your customers are satisfied in addition to converting sales.
Making your full refund policy easily accessible on your website, written in clear and easy-to-understand language, can make all the difference between a skeptical visitor and a satisfied customer.
11. Apply Re-marketing
You can remarket to your customers after they have already visited and left your website using remarketing or retargeting. When you place a tracking pixel on your website, you can track which other websites your prospects visit after visiting yours.
As a reminder to visit your site again, it would then place an advertisement for your product or service there.
- This remarketing strategy targets recent visitors, shopping cart abandoners, and/or repeat customers
- You should not place too many ads, as it would overwhelm and irritate potential buyers
- Test which part of the advertisement converts visitors into sales (A/B testing)
12. Follow Up
Once your customers have made a purchase, follow up with them. Send a follow-up thank-you email to let them know how much you appreciate their purchase.
When they encounter problems accessing and using your digital products, remind them of your after-sales services and support. You will generate brand loyalty and increase customer retention.
Online businesses have a lot to gain from digital products. If you are unfamiliar with this trend, getting started can seem intimidating. If you want to get in front of the right customers, you can use creative strategies such as hiring a designer and offering freebies.