As a dropshipping business owner, it is essential to keep close track of all the orders you send to your suppliers, especially those placed with overseas vendors on websites like AliExpress.
Managing a large volume of dropshipping orders can quickly become overwhelming if you do not have a system to monitor order status, shipping information, estimated delivery dates, and any issues that may arise. This guide will provide tips and tools for AliExpress tracking to help you effectively track all your AliExpress dropshipping orders from start to finish.
The most straightforward way of tracking AliExpress orders is via the AliExpress website. There are some simple steps and notes on the pros and cons of tracking AliExpress orders through the website that you should know when choosing this method.
How to Track Orders through AliExpress Website
Like other eCommerce platforms, AliExpress allows users to track orders on the website by default. Here are the steps to track AliExpress orders through the AliExpress website:
Step 1: Go to aliexpress.com. Sign in to your AliExpress account. This will give you access to your order history and the ability to track orders.
Step 2: Go to Your Orders or click My Orders at the top of the page. This will list all the orders you've placed on AliExpress.
Step 3: Find the order you want to track and click on the order number or tracking link. This will open the order details page.
On the order details page, you will see the tracking status of your order, including details like:
- Order status: In progress, Shipped, Delivered, etc. This shows the current status of your order processing and shipping.
- Tracking number: If your order has been shipped, you will see the tracking number linked, which you can use to track the location and delivery progress.
- Estimated delivery date: AliExpress will show an estimated delivery date based on the shipping speed selected for your order. Actual delivery time may vary.
- Click the tracking number link or update button for the latest tracking details. You will see info like the newest shipping status, expected delivery date, the current location of your package, etc.
- AliExpress allows you to leave messages for the seller regarding your order or in case you face any issues. You can also report a problem if you cannot track your order due to incorrect or invalid tracking details provided.
- If you continue to face issues with a "Lost" or untraceable order, contact AliExpress customer service for further help tracing your shipment.
Pros and Cons of Tracking AliExpress Orders through the Website
Tracking AliExpress dropshipping orders directly on their website has some advantages and disadvantages:
- Consolidated view: Everything related to your orders, like details, shipping status, estimated delivery dates, and messages are in one place on the AliExpress seller dashboard- no need to switch between multiple websites or tools.
- Real-time updates: The status of your orders will update automatically in real-time as shipping information becomes available. You see progress as it happens without having to check shipment details manually.
- Built-in messaging: You can easily message suppliers on AliExpress about the status of orders, request information or photos, file issues, or ask any follow-up questions through their chat or messaging center.
- Simplicity: Order tracking on AliExpress is pretty straightforward compared to third-party tools. The interface is simple to use, and you likely already have experience as an active seller on the platform—minimal learning curve.
- Few details: While status updates roll in automatically, the specifics are often limited. Estimated delivery dates are rarely included, even when a shipment is "dispatched". Lots of back-and-forth messaging is often needed to get details.
- Multiple interfaces: If you also sell on other sites like eBay or have a website store, you must duplicate order management efforts across the different interfaces. Keeping everything in sync can be complicated.
- No integration options: It is difficult or impossible to integrate AliExpress order management with shipping carriers, marketplaces, inventory management software, or accounting systems that you might use. Manual re-entry of order details across platforms becomes necessary.
- Restricted features: The tools available for order tracking on the AliExpress seller dashboard remain pretty basic. Features found in more robust shipping and order management software are lacking. Capabilities are limited.
- Language barriers: While the AliExpress interface and messages are in English, communicating with many suppliers still faces challenges like translating details, confirming your understanding, getting additional information, or resolving issues. Nuance is often lost.
- Dependence on AliExpress: AliExpress could change their seller tools, interfaces or policies anytime, impacting how you manage and track orders. Reliance on their platform means you are at the mercy of their roadmap and decisions.
- High volume issues: AliExpress order tracking may work fine for a small number of simple orders but starts to showcase significant limitations as your business and shipment volume scale over time. You quickly outgrow their essential tools.
You can choose third-party tracking services as alternatives based on the pros and cons of tracking AliExpress orders via the AliExpress website. Several issues like delays, inaccurate information, and clearance delays,... can occur when tracking orders only on the AliExpress website. That’s why you should consider third-party tracking services for AliExpress orders.
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Some Third-Party Tracking Services for AliExpress Orders
Some third-party tracking services that you can refer to like:
- DSers Order Tracking: DSers is a popular dropshipping tool that can also serve as a third-party tracking service for AliExpress orders. Its Order Status panel provides an overview of all orders, and its Order Status Sync ensures that statuses are up-to-date. DSers also offers Centralized Tracking for multiple shipments and Auto-Notifications for updates via email or in-app notifications. These features help dropshippers stay informed about their orders and manage their businesses more efficiently.
- 17track: It is a reliable and user-friendly tracking service that provides detailed information and features for tracking AliExpress orders. Its multiple tracking options, mobile app, and notification system make it a convenient choice for anyone looking to track their AliExpress order.
- Aftership: Using Aftership for tracking AliExpress orders can provide detailed tracking information, notification services, and a user-friendly interface, making it a valuable tool for dropshippers and online retailers.
How to Use a Third-Party Tracking Service to Track AliExpress Orders
A third-party tracking service can be a convenient way to track AliExpress orders, especially if you prefer a service that provides more detailed tracking information or offers additional features like notifications. To use a third-party tracking service to track AliExpress orders, follow these steps:
- Step 1: Find a reputable third-party tracking service that supports AliExpress shipments. There are several options available, you can refer to DSers and 2 other services above.
- Step 2: Go to the third-party tracking service's website and select "AliExpress" as the carrier. Enter your AliExpress order number into the tracking field.
- Step 3: Click "Track" to view the current status of your AliExpress order. The third-party tracking service will display the latest tracking information for your order, including any updates on the package's location and estimated delivery date.
- Step 4: If you want to receive email or SMS notifications about your order's tracking updates, you can usually sign up for this service on the third-party tracking website.
- Step 5: If you encounter issues with your AliExpress order or the tracking information, contact the third-party tracking service's customer support team for assistance.
There are many factors that can contribute to the successful order tracking process. Here are some tips for successful order tracking that you can refer to:
Check tracking information regularly to ensure accurate tracking information:
Check the tracking information regularly to stay updated on the status of your AliExpress orders. This will help you identify potential delays or issues and take appropriate action. Accurate tracking information is crucial for customer satisfaction as it allows customers to know the status of their orders and when they can expect to receive them.
Use a reliable tracking service:
Choose a reliable third-party tracking service like 17track, Aftership, or DSers that provides accurate and up-to-date tracking information. Avoid using unreliable or unknown tracking services.
Monitor delivery times:
Monitor the estimated delivery times provided by AliExpress and the tracking service. If the delivery time exceeds the estimated time, contact the seller or AliExpress customer support for assistance.
Dealing with common tracking issues on time:
Dealing with common tracking issues, such as delayed updates and incorrect tracking information, requires communication with the seller and/or the customer. In case of delayed updates, contacting the seller and inquiring about the order's status is essential. If the tracking information is incorrect, contact the seller or the tracking service to rectify the issue. Communication with customers is critical to inform them of delays or issues and provide alternative solutions.
Utilize all the necessary features:
Some essential features of tracking services should be utilized. Enable automatic notifications from the tracking service or AliExpress to receive updates on your order status via email or in-app notifications. This can help you stay informed without manually checking the tracking information. Besides, records of your AliExpress orders and tracking information can be helpful for future reference and help you identify patterns or issues with particular sellers or products.
In conclusion, tracking AliExpress orders is essential for successful dropshipping as it allows you to ensure timely delivery and provide accurate information to customers. There are several methods for AliExpress tracking orders, including using the website's tracking feature and third-party tracking services. Each method has advantages and drawbacks, so choosing the one that best suits your needs and preferences are essential.
It's crucial to stay on top of the tracking information, deal with any issues that may arise promptly, and keep customers informed about the status of their orders. By doing so, you can provide excellent customer service and build a strong reputation as a reliable dropshipper. Discover more and share your thoughts on AliExpress tracking on DSers Blog.