How to Restore a Cancelled Order on AliExpress

Whether you're a seller or buyer on AliExpress or even a dropshipper sourcing products from AliExpress, you may occasionally need to cancel an order due to payment issues, out-of-stock items, or product damages. While cancellations are sometimes necessary, restoring a canceled order can help improve customer satisfaction and reduce disputes.

Thankfully, AliExpress provides a simple way for buyers and sellers to restore a canceled order, allowing the original transaction to proceed as planned. This guide will show you how to restore a canceled order on AliExpress as either a buyer or seller.

Why AliExpress Order Got Canceled

There are several reasons that make your AliExpress order gets canceled. It can be from the sellers, AliExpress, or even you. Let’s check out some reasons that make AliExpress orders get canceled.

You Canceled the Order

It can be one of the reasons why an AliExpress order gets canceled. When you place an order on AliExpress, you can cancel it before it is shipped. If you, as the buyer, decide to cancel the order for any reason, such as changing your mind, finding a better deal elsewhere, or realizing you no longer need the item, you can request to cancel the order.

It's essential to consider your decision before canceling an order on AliExpress to avoid any inconvenience or potential issues with the seller. Additionally, familiarize yourself with the seller's cancellation and refund policies to understand the process better and ensure a smooth experience when using AliExpress.

Order Canceled by the seller

Sometimes the merchant can't fulfill your purchase, runs out of stock, or doesn't want to. In that scenario, they have the right to cancel the order unilaterally without providing a reason, and your money will be instantly reimbursed.

The vendor may urge you to cancel a purchase since they will be fined if they do so, though.

Order Cancelled Automatically by AliExpress

Your order could occasionally be automatically canceled if the seller takes too long to ship the item—typically longer than the customary time frame. It may still occur even after you've already paid for it and purchased it.

You'll see a timeline on your dashboard indicating when the seller will send the product to you. AliExpress retains the right to cancel it if the seller doesn't complete it in the specified period. If the order is automatically canceled, requesting a refund or filing a complaint is unnecessary. It is instantly credited to the account you used for your chosen payment method.

Read more: Why My AliExpress Order Closed and How to Solve It?

How to Restore an Unpaid Cancelled Order

The order can be readily restored if it hasn't been paid for yet. The first few minutes following an order cancellation are often the only time you can reinstate such an order (longer time allowed during big sales).

Step 1: Log in to your AliExpress account and go to My Orders > Deleted Orders.

Step 2: Scroll, find the deleted order you want to restore, and click Restore.

Step 3: A pop-up window will appear, allowing you to provide a reason for restoring the order and a message to the seller. In the pop-up window, select a reason from the dropdown (e.g., "Payment issue has been resolved") and write a message to the seller explaining that you want to proceed with the order.

Step 4: Click Submit to send the restoration request. The order status will change from Cancelled to Restoration requested.

Step 5: After confirmation, the order status will change from Restoration requested back to Unpaid.

Step 6: After the seller receives your payment, they will proceed to ship the product to you.

How to Restore a Paid Cancelled Order

If you have already been charged for the order, don't panic. Within 10 business days, you will get a refund. You can speak with the vendor to learn more about the refund policies.

What should you do if you wish to recover a deleted order but haven't received a refund yet? One choice is to purchase the item once again and request a refund afterward. Restoring a canceled order when you have paid is similar to the previous case.

Step 1: Log in to your AliExpress account and go to My Orders > Deleted Orders.

Step 2: Scroll, find the deleted order you want to restore, and click Restore.

Note: To restore various orders, you can also choose many orders at once and click on Restore selected orders at the top of the bar.

Step 3: A pop-up window will appear, allowing you to provide a reason for restoring the order and a message to the seller. In the pop-up window, select a reason from the dropdown (e.g. "Product issue" or "Changed mind") and write a message to the seller explaining that you want to proceed with the order.

Step 4: Click Submit to send the restoration request to the seller. The order status will change from Cancelled to Restoration requested.

Step 5: After the seller accepts your request, the order status will change to Refunding if a refund is issued or back to Paid if a replacement is sent.

Step 6: Once you receive your refund or replacement product, the order status will change to Finished.

Tips for Restoring a Cancelled Order

Below are some best practices and tips that will help you quickly restore a canceled order on AliExpress.

Maintaining Good Communication with the Seller

Good communication allows you to explain your situation, resolve any issues, develop trust, come to an agreement, and lay a foundation for a smooth, fulfilled order. Silence or vague requests make it harder for sellers to want to restore canceled orders confidently.

Thus, explaining your reason clearly and politely helps convince the seller to give your order a second chance. This makes the seller more likely to work with you and restore your order to maintain a good customer relationship.

Keeping Records of All Interactions and Agreements

Maintaining records of all interactions related to restoring a canceled AliExpress order, it will help you:

• Provide evidence of agreements in case of issues
• Clarify order details and arrangements
• Show your good faith efforts as a buyer
• Allow you to refer to previous discussions if needed
• Protect you in potential disputes
• Help ensure both parties understand the full context

Being Patient and Understanding throughout the Process

Being patient and understanding when restoring a canceled AliExpress order helps show the seller you're a responsible buyer, maintains a positive relationship, gives them time to resolve issues, minimizes potential conflicts, and allows the seller to satisfy you to the best of their abilities. This patience often pays dividends in the end result.

This makes the seller more likely to approve and cooperate with your restoration request. Sellers want to retain patient, understanding buyers and may take extra steps to fulfill the restored order perfectly.

Reviewing Seller Ratings and Feedback before Attempting Restoration

Reviewing the seller's ratings and feedback before attempting to restore a canceled order is essential. It will help you:

• Show how reliable, responsive, and cooperative they tend to be.
• Identify common issues and potential causes of cancellation.
• Set reasonable expectations for restoration success.
• Inform your communication approach.
• Provide alternatives if restoration is denied.

Highly-rated sellers are more likely to approve restoration, while lower-rated sellers may require pursuing a dispute or finding the product elsewhere. Thus, it can be said that sellers with high ratings and positive feedback are more likely to resolve issues smoothly and fulfill restored orders correctly.

Conclusion

Following the steps outlined in this guide should enable both buyers and sellers on AliExpress to smoothly restore canceled orders, resolve any issues that led to the cancellation, and fulfill the transaction to mutual satisfaction. Restoring canceled orders requires both parties' prompt communication, patience, understanding, and reasonable faith effort.

Read more helpful guides for AliExpress activities on DSers Blog.